RIGHT OF WITHDRAWAL & RETURNS

Last updated: August 2026

1. 14-Day Right of Withdrawal

If you purchase from Robotime.eu as a consumer, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

For goods, the 14-day withdrawal period begins on the day you receive the goods.

2. How to Withdraw

You can use your statutory right of withdrawal by sending us a clear statement that you wish to cancel your purchase.

Email: info@robotime.eu

You do not have to give a reason for your withdrawal.

3. Returning the Goods

After notifying us of your withdrawal, you must return the goods without undue delay and within 14 days of notifying us of your withdrawal.

We will provide you with the applicable return instructions and return address.

Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning the goods.

We currently do not provide prepaid return labels as a standard service.

4. Inspecting the Product

You may inspect the product as reasonably necessary to determine its nature, characteristics and functioning.

However, if the product has been handled beyond what is necessary, such as removing protective seals, opening sealed component bags, or damaging the original packaging and its value has consequently decreased, applicable law allows us to deduct the corresponding loss in value from your refund.

5. Refund

Once you validly withdraw, we will refund the payments received from you, including the cost of the least expensive standard delivery option offered.

We do not have to refund additional costs resulting from your choice of a more expensive delivery method.

The refund will normally be made using the same payment method used for the original purchase.

Where permitted by law, we may wait until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

6. Defective Products

Your statutory rights in relation to defective products apply separately from the right of withdrawal described above.

If your product arrives damaged, is missing parts, or has a manufacturing defect that prevents it from being used as intended, please contact us. We will provide an appropriate remedy in accordance with applicable consumer law, which may include repair, replacement, price reduction or refund, as applicable.

For questions regarding returns, withdrawal or defective products, please contact:

info@robotime.eu

REFUND POLICY

Last updated: August 2026

Refunds and Returns After Withdrawal

If you withdraw from your purchase within the statutory withdrawal period of 14 days, we will refund the amount you are entitled to receive under applicable consumer law.

• Refund of Delivery Costs: This includes the cost of the least expensive standard delivery option offered at the time of purchase. Any additional cost resulting from your choice of a more expensive delivery method is not refundable.

• Return Shipping Costs: The direct cost of returning the goods back to us will be borne by the Customer, unless agreed otherwise.

• Method of Refund: Refunds will normally be made using the original payment method, unless you have expressly agreed otherwise.

• Withholding Refunds: We may withhold the refund until we have received the returned goods back, or you have provided supplied evidence of having sent the goods back.

Defective Products

Refunds relating to defective or non-conforming products are handled separately under the applicable statutory consumer guarantee.

Where a refund is legally due because of a defective or non-conforming product, the customer will not be charged costs that the Seller is required by law to bear.

For questions regarding a refund, please contact:

info@robotime.eu