Privacy policy

Privacy Policy

Last updated: August 2026

At Robotime.eu, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order or contact us.

1. Who We Are

The data controller responsible for your personal data is:

NIXIM EUROPE LIMITED
5 Brayford Square, London, England, E1 0SG
Company registration number: 06386276
VAT number: GB931578410
Email: info@robotime.eu

EU Representative, where applicable:
Juraj Neve
info@robotime.eu

2. What Personal Data We Collect

Depending on how you use our website, we may collect:

name and contact details;
billing and delivery address;
email address and telephone number;
order, payment and transaction information;
information you provide when contacting us or requesting customer support;
technical information such as IP address, browser, device and website usage information;
cookie and similar technology information.

We only collect personal data that is reasonably necessary for the relevant purpose.

3. How We Use Your Personal Data

We may use your personal data to:

process, confirm and deliver your orders;
process payments and help prevent fraud;
communicate with you about your orders;
provide customer service and handle returns, refunds and complaints;
comply with accounting, tax and other legal obligations;
maintain the security and proper operation of our website;
improve our website, products and services;
send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

We process your personal data where necessary on one or more of the following legal bases:

Contract – to process and fulfil your order and provide services you have requested.

Legal obligation – where processing is required by applicable law, such as accounting and tax requirements.

Legitimate interests – to operate and secure our business, prevent fraud, provide customer support and improve our services, provided that our interests do not override your rights.

Consent – where you have given your consent, for example for certain marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. Who We Share Your Data With

We may share your personal data only where necessary with trusted service providers, including:

payment providers;
shipping and delivery providers;
e-commerce, hosting and IT service providers;
customer service and communication providers;
accounting, legal and professional advisers;
public authorities where required by law.

These providers may process your data only as necessary to provide their services and, where required, under appropriate data protection agreements.

6. International Transfers

As our business is based outside the European Union, your personal data may be processed or transferred outside the European Economic Area (EEA).

Where such transfers take place, we use appropriate safeguards required by applicable data protection law, such as an adequacy decision or appropriate contractual safeguards, where applicable.

7. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil our contractual and legal obligations, resolve disputes and enforce our agreements.

Certain transaction and accounting information may therefore be retained for longer periods where required by applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

access your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of processing;
object to certain processing, including direct marketing;
request portability of your data where applicable;
withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the data protection supervisory authority in the EU country where you live, work or where you believe your rights have been infringed.

To exercise your rights, please contact us at: info@robotime.eu

9. Cookies

Our website uses cookies and similar technologies.

Essential cookies are used where necessary for the operation, security and functionality of the website.

Non-essential cookies, such as certain analytics, advertising or tracking cookies, will be used only where legally permitted and, where required, with your prior consent.

You can manage or withdraw your cookie preferences through our cookie consent tool.

For further information, please see our Cookie Policy.

10. Data Security

We use appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Children's Privacy

Our website is not directed specifically at children. We do not knowingly collect personal data from children where such collection is prohibited by applicable law.